From Utilities to Service Brands: Meeting Amazon-Level Expectations

Customers today expect instant information and flawless power quality. A voltage dip or unplanned outage isn’t just inconvenient - it disrupts factories, damages electronics, and erodes customer trust.

One of KDM Engineering's utility partners adopted real-time voltage monitoring and a customer feedback app. Complaints dropped close to 40%, and regulatory scores improved dramatically. These tools turn potential pain points into opportunities to build loyalty.

DER proliferation - rooftop solar, batteries, and EVs - only raises the stakes. With advanced distribution management systems and customer-facing dashboards, utilities can transform complex grid operations into transparent, customer-friendly experiences.

What steps do your teams take to enhance transparency and power quality?

#wecanhelp